Helpdesk Software Gpl

1. Deskero

Efficient help desk software means the world to an organized business, especially if we take the IT team into consideration. Using its functionality, a business manages to simplify interactions and to get rid of pesky manual processes, such as answering calls and logging problems which consume about 40% of time and labor effort.The stronger the help desk system is the more valuable and productive the key areas in your business will become.

Observed from a broader perspective, outgrowing manual efforts keeps even end-users satisfied, and it is pretty convenient for preventing issues from falling through the crack. Basically, implementing a help desk system stands for standardizing your reporting procedure, identifying common cases, and building a historical self-base which clients can access to log their own jobs before loading the burden entirely on your IT team’s shoulders.No business would refuse to enforce their workflow in such way, knowing that issues will be solved in no time, multitasking will become smarter, trouble tickets will be tractable, and one will be able to prioritize between tasks. The challenge, however, is to discover a ‘One-can-do-it-all’ tool, and to make sure it won’t affect your budget anyhow. Challenge is the most appropriate word for such experience, as most free programs want to excite you, and then see you fold in order to push you towards their ‘supposedly more efficient’ paid plans.Our goal here is not to excuse IT staff, but to help you replace sluggish customer service with meaningful know-how for the mutual benefit of your business and your customers. For the purpose, we narrowed the choice down to six best free help desk software solutions that break the cost barrier, and effectively organize your information and IT processes. Some of them are only available for free, while others offer a lifetime freemium package in addition to paid plans. FreshdeskIf you’re looking for top notch customer service software that offers a free plan with respectable functionality, Freshdesk is your solution.

Freshdesk is currently one of the best help desk software in our review base. User satisfaction100%The free plan offers unlimited knowledge base for three agents, phone and email support. The natural environment of Freshdesk is small businesses with temporary growth of demand that want to work with robust enterprise-grade feature suite without paying for it. Its main principles are seamless organization, smart automation, collaboration, and tight 3 rd party integration, which push it to the top of the SaaS list even among premium software solutions. You can easily.The system works on the base of advanced SLA policies to prioritize between customer inquiries.

It efficiently transforms tickets and emails into usable database articles and has a mobile-friendly website. It’s also available in 16 different languages. As such, the software can solve many business problems, mainly related to managing uncontrollable email communication, strengthening in-house team collaboration, categorizing, prioritizing, and effective multitasking.Its phone support boasts unique and extensive integration, as it takes about 15 minutes to set up a call centre in one of the 37 countries where Freshdesk is available. The workflow is eased by localized phone numbers, call routing, transfer and allocation, and customizable IRVs. Freshdesk is also a highly customizable multi-product solution, whose creative email notifications help agents deal with tickets on time, and maintain a support portal storing relevant pieces of knowledge for customers to access. If you want to learn more about the software and its capaiblities read our.

SpiceWorksSpiceWorks makes its services available for free regardless of the number of agents and admin accounts. There are no advanced upgrades and premium plans: the only version of the system is the free one!

Hosting is free, maintenance is free, and tickets are unlimited!Why is Spiceworks one of the best free help desk software solutions? The main reason is it is probably the most powerful self-hosted, self-managed, and backed up help desk users are not supposed to pay for. Another distinctive advantage is that you get to use it immediately upon downloading it: complex set ups and implementation issues are out of the game.The system was developed by an experienced IT support team, which is enough of a guarantee that you’re dealing with a tool that recognizes your needs and struggles. Ever since 2006, they’re investing in their unique communication channel, where specialists converge, interact, and provide expert opinions to tech vendors in order to improve their IT infrastructure. At the end of the process, issued tickets are stored in a robust knowledge base, and become part of your active contact directory.The most recognizable features are user self-service, team management, IT asset management, ticket collaboration, multi-site support, and the integration with more than 150 apps that enables you to use add-ons for extended functionality. The recent versions include also multiple server monitoring services. You can learn more about the software in our.

Zoho SupportBacked up by a name that rings a bell, Zoho Support made it to the top of our list quite fast, not just because it is a component of a business-class toolset, but because it really works. The platform comes in three different payment plans, one of them being absolutely free and functional enough to suffice the needs of a small/mid-sized business.Zoho Support is a smart choice for businesses that need a help desk solution, but are not willing to commit to a system that has to be installed on their local machines. The ones among you that are already using Zoho Products should definitely consider it. It offers access to unlimited agents, contacts and client management, and a very developed customer portals. Tickets are traced by products, categorized in smart solution folders and a robust knowledge base. Themes and widgets are customizable, and there are many add-ons that can extend their efficiency.

Deskero

Read more about the capabilities of the software in our. MantisBTMantisBT is another open-source platform that doesn’t drain the pocket, famous for its unsurpassed capacity for tracking and managing bugs.

The distinctive plus of using MantisBT is that it is PHP written, meaning that the interface is simple and intuitive, and there is a MySQL database for users to report their bugs, and administrators to handle them.The platform is web based, suitable for Windows and Linux, and designed to meet GNU (General Public License) terms. It ranks very high on the list of preferred systems, since it allows users to manage their own projects, and to stay in control of comments and issue resolution. Besides, the platform is very flexible, and empowered with full customization for issue fields and notifications.There are few other recognizable features that keep this platform on the front page: change-log support that spreads from projects to sub-projects and categories, powerful reporting due to effective project management and time tracking, fully enabled word search, and powerful integrations (Wiki documents, for instance). Read more about the software in our. NABD SystemNABD is a comprehensive solution available in a free lifetime version that is fully functional, unlimited, and ideal for businesses from all scales and industries. It is cloud-hosted, with three major functionalities: backend ticketing, case management, and knowledge base storage.

Thanks to NABD, you have many different support channels to keep customer engaged.From an admin perspective, NABD is precious for tracking customer support performance via different metrics, return on action (ROA), and customer feedback. NABD works with ISO 10002 Quality Management System, and e prescribed customer lifecycle to prioritize internal processes and customer needs. The BMP engine is fully integrated, and there is a unique communication tool with sentiment analytics to help agents collaborate both across traditional and social channels.The platform is also available in the form of a responsive mobile app, and offers 24/7 customer support.

You can read more about the software in our. OsTicketosTicket is a very smart choice for a free, open-source ticket management platform. It is a self-hosted one-stop-shop for phone, email enquirers, and web forms, with an in-built filter that helps you locate the right enquiry and redirect it to the most suitable executive. Why is FinancesOnline free?FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website.

Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.

List of the Best Open Source Free Help Desk Software Solutions with Features and Comparison:Help Desk software is a software application developed to capture, track and maintain customer queries online. It is a one-point contact for customer issues and their fixes.It's a software application which is developed for the service persons for keeping a track of their customer's request, and as a result of which they can deal with the customer issues very easily.This facility provided by companies to the customers, in turn, increases the customer's interest in the business deals as a lot of work for the customer is being handled by this software application. Back were those days when businesses were mostly done face to face and the client's service persons had to visit each customer individually to resolve their issues and which indeed wasted a lot of time, money and effort.However, the introduction of Help Desk Software has changed the way of doing business deals as it manages the issue tickets online, automates most of the suites and gains accuracy in reporting and optimization.Help Desk software has become a single-stop point for the customers and employees for reaching out to any issues. It is designed with many good features to resolve the customer's issues and nowadays it is becoming a necessity for every client.There are many types of help desk ticketing software like basic help desk, enterprise help desk, open-source help desk, etc. = to suggest a listing here. Top Help Desk Software In 2020Get ready to explore the list of the best open-source free Help Desk Ticketing Software that is available in the market. Comparison Table For Top 5 Help Desk Tools Software NameUser RatingNo.

Of UsersFree VersionDeployment Type4.9/5N/ANoCloud Hosted4.8/5100,000+YesCloud and On-premises.4.7/5535000NoCloud Hosted4.5/555000YesOn-Premise4.2/544000YesCloud HostedLet's Start!! LiveChat is mainly a chat and desktop help application that is developed for the service teams.It comes with various features and tools that are essential for its customers. It is efficient in connecting clients and the users directly in real-time which thereby improves customer satisfaction. It is capable of integrating with other cross applications and platforms efficiently.Features:.

It has a powerful integration mechanism and is capable of seamless integration with more than 130 tools. It is simple and easy to learn. It is very clean and clutter-free, hence it is preferred a lot. It has an agent application that can request and manage a client's desktop by simply using its remote desktop functionality.

It has a good statistic and analytics feature which gives information about pre-chat surveys, agents availability, etc.Price: US $16 – US $149 per month when billed annually. It also provides a 30-day trial version for its customers.Best For: It is mainly known for its seamless integration mechanism with more than 130 tools.Official URL:#7) FreshdeskFreshdesk is a reliable help desk software. It is developed in such a way to meet the requirements for both small and large scale companies. It offers a wide range of capabilities like automation tools, multi-channel support, self-service portals, etc. It keeps track of the tickets created by the customers.It is robust and comes with an all in one package for improved customer experience.Features:. Freshdesk is capable of converting emails to tickets and responds quickly to them. It also never misses any emails in the clutter.

It comes with an intuitive reporting system which is inbuilt to track the team's performance, customer satisfaction and identify the pain areas. It has an intelligent automation feature that automates the ticket assignment process and says goodbye to all repetitive chores.

It has an inbuilt knowledge base so that the customer need not wait for a long time when they need an issue answered.Price: US $19 – US $99 per agent per month. It offers a 21-day free trial version for its customers.Best For: It is mainly known for its intelligent automation feature which automates repetitive help desk task and thereby increases productivity.Official URL:#8) KayakoKayako is a strong help desk ticketing software that is basically hosted in the cloud. It ensures that all the user service channels are put in one place for an efficient customer satisfaction process.It is designed to satisfy the needs of small as well as big companies.

As it supports live chat and help desk, it is able to manage the client requests or communication across multiple channels. It is an overall full suite of tools.Features:. It has a good integration process and supports ticketing with email integration, slack integration, simple webhook integration, etc. It is capable of setting SLA's to keep on top of customer conversations, phone call tracking and recording. It has rich customer and organization profiles with strong support for e-commerce to increase sales and loyalty. It can offer customizable tickets, chats, customers and custom fields to collect all the required information.Price: US $15 – US $100 per agent per month. It also offers a free trial version for its customers.Best For: Kayako is best known for its customization feature.

It has indeed made customization as never before.Official URL:#9) Zoho DeskZoho desk is a famous help desk software that provides services with a number of support options and is capable to deliver a high-quality end product. Hence, it gives them the advantage to develop strong bonds with the clients. It offers support across all channels for improved customer satisfaction.It has many features that are best suited for small as well as large scale companies.Features:. It has a good ticketing system with accurate reporting and insights.

It supports both call center software and social support software. It has its own knowledge base system and forums through which the agent productivity increases. It has collaborations company-wide along with the help desk essentials.Price: US $15 – US $30 per month. It also offers a free trial version for its customers.Best For: Zoho help desk is best known for its quality service and it believes that all the support they offer via all channels should not go wasted.Official URL:#10) Jira Service DeskJira Service Desk is a famous help desk software which comes with tons of features to provide solutions to service management and customer service. It offers a complete end to end service to its customers. It has a good user interface and helps to resolve issues quickly.

It comes with a good support team.It is one of the most used help desk systems in the world.Features:. Jira has self-service features that allow customers to help themselves with any information. In addition to it, the user can add confluence to Jira for more information. Jira helps to achieve complete control over assets as it allows us to reference, track and tie requests with assets directly from Jira. Integrate with Jira software to get to the root cause of the problem before they get escalated. Deliver on SLA's and automates those repetitive tasks for faster execution of the process.Price: US $10 – US $20 per month. It offers a free trial version of 7 days to its customers.Best For: Jira Service Desk is best known for its issue tracking features.

It helps the customers to get to the root cause of each problem with the essential details.Official URL:#11) Salesforce EssentialSalesforce Essential is a popular help desk software that provides its service and support for small business plans. It is easy and simple to maintain. It comes with all the essential features that are required for customer's needs. It provides an end to end implementation for the support process to the customers.It offers you a single view of important links. It is reliable and trusted by many organizations.Features:. Salesforce Essential offers you a 360-degree customer view with lead contact account management and task management process. It has a good hold on the activity feed, activity tracking with powerful collaboration tools that make the work easier for the customer.

It has a highly flexible customization process so that the customer can create their own custom profile as per their needs. It has a good user interface with good features like case auto-assignment, trailhead, lightning app builder, etc.Price: US $25 per month. It also has a free trial version for one month for its customers.Best For: Salesforce Essential is best known for its 360-degree customer view. It has become very useful for tracking purpose on a small scale.Official URL:Other Popular Help Desk Tools#12) Vivantio ProVivantio Pro is a powerful service management software that grows with the customers.

Due to its enterprise-class, it is being preferred among many retail, healthcare, and government industries. It has good automation features which indeed save a lot of time and thereby allows the team to focus more on important and critical functions.The best thing is that it is developed for both cloud-based and on-premise deployment.Official URL:#13) SherpaDeskSherpaDesk is a package help desk tool. It is an all in one application for professional services automation that gives you more time for relationships. It is a powerful customer management tool that is developed for IT services or any software development for taking care of their issues.It has strong automation support that can generate invoices automatically, and take decisions more accurately.Official URL:#14) FreshServiceFreshService is a part of Freshworks and it’s a service desk application that is actually simple. It is capable of Modifying IT to another level and various business methods with surprisingly simple usage, easy configuration, and service desk resolution in the cloud.It is being preferred a lot by the customers due to the automated internal process, get most out of CMDB, and thereby make you on the top of KPI's and also improve the employee experience. It supports a good integration mechanism.Official URL:#15) Wix AnswersWix Answers is an all in one package for help desk software as it comes with a lot of inbuilt features. It comes with a complete knowledge base, built-in call center and multi-channel ticketing system for your business.It has good customization options and a streamlined interface thereby making it more reliable, and effective for any business opportunity.

It is a part of Wix, hence it is very robust and has a simple learning curve that makes it the choice of many users.Official URL:#16) Vision Help DeskVision Help Desk is mainly a user service application that is built out of extremely neat and effective functions. It simplifies customer support with its top-notch customer service software tools.It is a help desk application that collects every incoming request from various channels like detail form, user email id, mobile phone, Chatting, social media like Facebook and organizes them at one location. This help desk application has branches like help desk software and service desk application software.Official URL:#17) ClickDeskClickDesk is known to make its customers happy on a click. It brings the conversations with customers to life by voice and video chats.It supports most of the cross-platform, hence it gets easy for the team to support any issues instantly to improve customer satisfaction. It also has a powerful integration system as it integrates with a lot of different software. It can be said as a tool with rich features for improving customer relationships.Official URL:#18) TOPdeskTOPdesk is a famous service management software.

It comes with both on-premise and SaaS deployment process.It is being preferred by many organizations as it is easy to use and quick to set up, suitable for any department like IT, FM or HR, comes with seamless integration with multiple other packages and has a lot of implementation experience.It has a clean user interface and a simple learning curve. It provides 24.7 support for its customers.Official URL:SummaryWe explored the list of the Top Help Desk Software systems.We also learned – What is help desk software? Why did it come into existence? What are the functions and processes that Help Desk Software does? Why it has become a necessity for the clients these days? Along with the important features and aspects, benefits and demerits of help desk systems, a comparison between the top software for improved selection as per the business requirements.We came to know specific details about each software like dashboard look, description, features, benefits, pricing info, the best features of each tool along with the official URL. Without any doubt, it is very clear that this software has made the client-customer relationships stronger with improved customer satisfaction.It has made the tasks so easy in such a way where just tickets have to be raised by the customers and the rest will be taken care of by the support team.Overall picture can be stated as until now Help Desk Software has been proven beneficial to the companies and the customers as the work process has become much smooth and easy.= to suggest a listing here.